TERMS AND CONDITIONS
 
  

GENERAL:

 In these conditions (‘The Company’) means The Coffeelink Ltd. Trading as: Coffeelink. Purchase orders can only be                              accepted upon & subject to our Conditions of Sale as outlined in this document.

  1. Where the Purchaser’s written conditions and warranties conflict with these conditions, the Company’s conditions                                  shall prevail unless otherwise specifically agreed in writing.
  2. Nothing in these conditions will deprive the purchaser of any rights granted by statute in the United Kingdom.

 

DELIVERY:

 Delivery will be to the address on the account or delivery address (if applicable), unless otherwise specified at the                                     time of ordering or on the purchase order. All orders will be subject to a delivery charge unless arrangements for                             collection are made at the time of ordering. All goods are sent by courier with the exception of some off shore deliveries                         which are sent Royal Mail Special Delivery. Full details of all delivery charges are available from the “Order Desk”                                     under Couriers, or Shipping Classes, or on request. 

  1. All orders placed online at www.thecoffeelink.co.uk  no later than 2:00pm Monday-Friday will be dispatched the                                       same day. Online orders placed after 2:00pm on Monday-Thursday will be dispatched the next working day. All                                         other orders placed after 2:00pm on a Friday, will be dispatched the next working day. Orders placed by telephone,                               fax or email, the cut off time for same day dispatch is 2:00 pm. The Company cannot guarantee that all orders will be                     dispatched on the day of ordering. Orders placed on bank holidays or during other closure periods will be dispatched                         on the first working day after the closure period.
  2. All espresso machines are palletised. Delivery of pallets is next working day subject to location.
  3. Certain back orders are sent by Royal Mail Recorded delivery. These items will be delivered within 5 working days.
  4. All goods dispatched by The Company will require a signature. Goods will not be left if a signature cannot be obtained.
  5. Where goods are collected from The Company please ensure that all of the items shown on the delivery note are                           checked before leaving The Company, as missing items will not be considered the responsibility of The Company                           once they have been signed for.
  6. Standard deliveries by courier are made the next working day after dispatch between 8:00am and 5:30 pm subject to                 location - (except during busy periods where the courier may deliver outside of this window). Working days are                             Monday – Friday excluding Bank Holidays. For urgent supplies a timed delivery can be arranged subject to special rates,               terms & conditions and location. Saturday deliveries are also available subject to special rates, terms & conditions                             and location. All requests for special deliveries must be made at the time of ordering. For timed deliveries e.g. 9:00 am           deliveries, goods may be delivered as early as 7:00 am on the day of delivery. If goods cannot be signed for they will be                 returned to the depot and dispatched on a standard delivery the next working day (subject to location).

8.      It may be possible in some circumstances to collect goods from a local depot. Please contact the Company for                                       details. Standard courier charges will still apply

9.     The Company shall not be liable for any consequential loss or damage in any manner whatsoever for failure or delay in                                  delivery when any circumstances prevented, hindered or delayed delivery. The Company recommends that service calls                               or installations are not booked until the goods have been received.


LOSSES & DAMAGE IN TRANSIT

  1. All losses and damage in transit must be reported to the courier and the Company within 48 hours of receipt of goods                         or delivery note. Claims will not be considered unless the delivery note has been clearly marked UNEXAMINED OR           PACKAGED DAMAGED (if the packaging looks damaged) when the goods are signed for. Any damages should be                         recorded on the delivery note. Claims for goods that have not been signed for at the time of delivery will be rejected.

 RETURNS & WARRANTY

 Returns can only be accepted by prior arrangement and will be subject to a handling and restocking charge of 25%. We                          must be notified within 3 days of receipt of delivery of any damaged/faulty goods to be returned to us. Credits will not be                       raised for items where we are notified outside of this 3 day period. Customers must complete the                                                              online Return Authorisation Form in full. Once goods are approved for return an RMA no. will be issued. This RMA                                number must be affixed to the outside of all packages being returned. Goods must be returned carriage paid to the Company                       by secure method where a signature upon arrival is required. Returns for non-faulty goods which are subject to the                                       re-stocking charge must be made within 28 days of purchase.

1.        All parts are guaranteed for 6 months. The Company will repair or replace at its’ own discretion. Goods are tested                             upon return to the Company. Wearable parts such as group seals are non-replaceable. Credits will not be issued for                             parts taken from a service kit or assembly where the complete kit or assembly is not returned. Steam and water valves &                       other assemblies - components for repair will be supplied. Replacement valves will not be issued. It should be noted                                 that group solenoids leak due to scale, please do not return these items as credits will not be issued. Credits will not be                           issued for damage caused by misuse/abuse, scale or lack of cleaning or products used for an incorrect purpose.                                   Electronics such as PCBs & touch panels are supplied without 6 months warranty. PCBs are non-returnable. Iberital                             espresso machines are supplied with a 12 month parts only warranty.


JAGUAR ESPRESSO GRINDER WARRANTY:

 All Jaguar Espresso grinders come with 12-month parts only and/or return to base warranty. If you encounter a                          faulty/damaged grinder please email the details with a photograph, if possible, to info@thecoffeelink.co.uk

 

PRICES AND PAYMENT:

 All prices are subject to alteration, without notice and goods will be invoiced at the prices ruling at the date of delivery.                           All goods are subject to the standard Value Added Tax in the net invoice. The tax point is shown on the invoice.

  1. Where accounts have been approved for credit, payment for the goods becomes due on the dates agreed. The                         Company shall have the right in its absolute discretion following non-observance of the above payment terms,                                       not withstanding any contract the Purchaser may have made with a third party, to terminate without notice any                           agreement to make supplies to any person or refuse or limit the amount of credit to be given to any person and to                       withhold supplies from any person.
  2. The Company reserves the right (in the Company’s absolute discretion) to verify or withdraw without notice any                                       of the credit arrangements made.
  3. Until full payment has been received, all goods supplied shall remain the property of the Company.

 

PASSING OF PROPERTY

  1.  The risk in the goods passes in delivery but beneficial ownership shall remain with the Company until full payment                               is received. Legal title to the goods shall remain with the Company until such time as the Company has received                                     payment of the price of the goods and any other goods and services previously or subsequently supplied to the                     Purchaser, whereupon the title will pass to the Purchaser. The Purchaser may exercise its right to sell goods as the                     fiduciary agent of the Company in the usual course of business but such right shall automatically cease if a receiver,                           manager or administrator is appointed over the assets, undertaking of the property of the purchaser. Until such time                               as the property in the goods passes to the Purchaser (and provided the goods are still in existence and have not been               resold) the Company shall be entitled at any time to require the Purchaser to deliver up the goods to the Company                             and if the Purchaser fails to do so forthwith to enter upon any premises of the Purchaser or any third party where the                     goods are stored and repossess the goods.
  2. The grinder warranty does not include misuse. Please ensure prior to use that the grinder blades are not touching                               and that they are adjusted for courser coffee. Please note the MC2 Grinders are recommended for domestic use only.
  3. If the grinder can be repaired by supplying replacement part(s) we will charge for the required items and issue a                             credit upon receipt of the faulty parts.
  4. Should a grinder need to be returned to us for repair please request an RMA (Returns Number) by logging into                                       your account at www.thecoffeelink.co.uk and selecting “returns request” option and follow the on screen instructions.
  5. Please note grinder repairs can take up to 2 weeks and carriage to us will need to be paid by you
  6. The Company accepts no liability for consequential loss or damage to property that is attributed to the failure                                             of the goods supplied (whether or not the Company is the manufacturer of the goods).

 

PRICES AND PAYMENT:

 All prices are subject to alteration, without notice and goods will be invoiced at the prices ruling at the date of delivery.                                   All goods are subject to the standard Value Added Tax in the net invoice. The tax point is shown on the invoice.

  1. Where accounts have been approved for credit, payment for the goods becomes due on the dates agreed.                                           The Company shall have the right in its absolute discretion following non-observance of the above payment terms,                             not withstanding any contract the Purchaser may have made with a third party, to terminate without notice any                               agreement to make supplies to any person or refuse or limit the amount of credit to be given to any person and to                      withhold supplies from any person.
  2. The Company reserves the right (in the Company’s absolute discretion) to verify or withdraw without notice any                                       of the credit arrangements made.
  3. Until full payment has been received, all goods supplied shall remain the property of the Company.

 

PASSING OF PROPERTY:

 

  1. The risk in the goods passes in delivery but beneficial ownership shall remain with the Company until full                                         payment is received. Legal title to the goods shall remain with the Company until such time as the Company                                       has received payment of the price of the goods and any other goods and services previously or subsequently                                     supplied to the Purchaser, whereupon the title will pass to the Purchaser. The Purchaser may exercise its right to                               sell goods as the fiduciary agent of the Company in the usual course of business but such right shall automatically                         cease if a receiver, manager or administrator is appointed over the assets, undertaking of the property of the purchaser.                       until such time as the property in the goods passes to the Purchaser (and provided the goods are still in existence                                   and have not been resold) the Company shall be entitled at any time to require the Purchaser to deliver up the goods                             to the Company and if the Purchaser fails to do so forthwith to enter upon any premises of the Purchaser or any                                   third party where the goods are stored and repossess the goods.